9:15am, March 25, 2020
UPDATE – All online and mobile services should now be fully restored. If you attempted to make mobile deposits while that system was down you may need to mail those deposits to our office. If you have questions or experience additional issues please contact us at 515-348-8350 or cvcu@capview.com. Thank you for your patience during this stressful outage.
5:00pm, March 24, 2020
UPDATE – Bill pay services have been restored. Mobile check deposit remains unavailable. Our teams continue to work on restoring mobile deposit services. Thank you for your patience.
9:00am, March 24, 2020
UPDATE – Bill Pay Funding Account Email
Our technology partners continue work to restore all online and mobile services, including online bill pay and mobile deposits.
In the midst of that work, some members have received a bill pay notification email regarding recently approved funding accounts. This notification was sent in error and may be disregarded.
Thank you again for your ongoing patience and understanding.
Example of the bill pay notification email, which may be disregarded:
From: cvcu@billsupport.com
Date: March 24, 2020 at 4:30:45 AM CDT
To:
Subject: Notification – Your funding account has been approved
Reply-To: cvcu@billsupport.com
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Greetings from Capitol View Bill Pay!
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Thank you for contacting us with your account information. Your Joint Checking account has been approved and you can begin scheduling payments from this account immediately.
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Click the link below to view your account:
https://www.capview.com/ASP/home.aspIf you have any questions, please contact us at cvcu@billsupport.com or call us at 855-254-2689.Sincerely,
Capitol View Bill Pay
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March 23, 2020
UPDATE – Most Services Restored
Our technology partner worked around the clock this weekend to restore online and mobile services. Many services were restored late Sunday, 3/22. However, online bill pay and some other services remain unavailable.
We are expecting additional updates from our provider throughout the day and hope to have all remaining services restored as soon as possible.
In the meantime, please contact us for immediate assistance at 515-348-8350.
Thank you again for your ongoing patience and understanding.
March 20, 2020
Capitol View was informed Friday morning of a service interruption related to online and mobile banking. This outage is impacting many institutions beyond Capitol View. We understand that this outage comes at a particularly unfortunate time amid local and national responses to the COVID-19 outbreak.
Debit cards, credit cards, and reload cards remain fully functional and have not been impacted by this outage.
Our providers are working tirelessly to restore online and mobile services as quickly as possible. However, in a recent update, we were informed services are not expected to be restored today, 3/20/20. We will continue to coordinate efforts with our service provider through the weekend until services are fully restored.
Thank you for your ongoing patience and understanding.
